Cancellation Policy

BY NURSE RACHAEL
We understand that life happens and sometimes appointments need to be changed. As a clinical practice, our time is carefully managed to provide the best care to all clients. This cancellation and refund policy ensures we can operate fairly, ethically, and in accordance with our professional obligations.
Cancellation NOTICE PERIOD
To cancel your session, we require at least 24 hours notice prior to the scheduled appointment.
With sufficient notice: You may receive a refund of the $50 booking deposit. 
With less than 24 hours notice: You must pay cancellation fee of $50 to cover administration and lost booking time.
This cancellation policy helps us offer cancelled appointments to other clients in need, maintain clinical availability, and ensure fair access to care for all.
Cancellation Fee
The cancellation fee reflects:
Time allocated by your practitioner
Preparation for your session
Lost opportunity to rebook the appointment slot

The cancellation fee will be deducted from the booking fee or any payment made to secure your appointment. If no prior payment was made, the fee may be invoiced.
Exceptions:
We understand that illness, emergencies, or other unforeseen events may occur. We will review cancellation requests on a case-by-case basis.
If exceptional circumstances apply, please contact us via nurserachaelj@gmail.com as soon as possible. We will consider a waiver of the cancellation fee where appropriate and in line with professional obligations.
HOW TO CANCEL
To cancel an appointment:
Cancel via the booking system/ email provided at time of booking
Notify us via email: nurserachaelj@gmail.com
Include your name, appointment date/time, and reason for cancellation
Cancellations are valid once you receive confirmation from us
REFUNDS
Eligibility for Refunds:
Cancellations made within the required notice period may be eligible for a full or partial refund, minus applicable fees.
No refunds will be issued for cancellations outside this timeframe, except as required under Australian Consumer Law.
If we cancel your session, a full refund will be provided.
Refunds are processed to your original payment method within 7 business days, unless agreed otherwise.
Completed Treatments and Services:
Refunds are not provided for treatments or services that have been completed in accordance with the agreed treatment plan and Australian Consumer Law.
Dissatisfaction with an aesthetic outcome or a change of mind does not automatically entitle a client to a refund. However, all concerns will be assessed individually, and clients are encouraged to contact By Nurse Rachael to discuss their treatment outcomes.
Nothing in this policy excludes or limits a client's rights under Australian Consumer Law.
Rescheduling
You may reschedule your appointment once without additional fees if at least 24hours notice is provided.
ACKNOWLEDGEMENT AND AGREEMENT
By booking a session, you acknowledge and agree to this cancellation and refund policy. We believe the notice periods and fees set out above are fair, reasonable, and necessary to protect the professional and clinical integrity of our services.
POLICY UPDATES
This policy may be updated from time to time. It is your responsibility to review the most recent version. Continued use of our services after updates will be deemed acceptance of the revised terms.